Order any of our 30ct supplements, and if you don’t like it, you can keep it. Notify us and we’ll issue you a full refund on the spot. No complicated forms and no return necessary. We trust you, but to protect against fraud, this guarantee is valid only for first time purchases of a product, and redeemable up to 30 days after purchase.
We strongly believe in our products and want every customer to feel satisfied, whether they like our products or not. For this reason we offer a no hassle money back guarantee. Due to inevitable fraudulent activity we have set a few guidelines that are listed below. All policy information applies to purchases made directly through mindmilq.com. Refund requests on purchases made via third-party affiliates must be directed to the appropriate retailer.
The guarantee is valid only if the following conditions and stipulations are met and agreed upon:
The guarantee is valid within 30-days of the initial purchase date. We WILL request feedback regarding the formula in question and then take immediate action to refund the cost of the product. Refunds processed through credit card transactions may take 5-7 business days to post to a bank account depending on the financial institution.
Supplement formulas greater than our 30ct options (60ct bottles and multiple bottles of any size) can be refunded in full upon return of remaining product and must be initiated within the 30 day deadline. Refunds are only applicable to cost of product, as shipping fees will not be refunded.
To initiate a return click here. Please provide us with your full name (as it appears on the credit card used to make the purchase), product details and purchase date.
Any additional pills, beyond 30ct quantities, and multiple bottle orders will be refunded only after they have been returned to:
3131 McKinney Ave. Suite 600
Dallas, TX 75204
ALTHOUGH DISPUTES WITH OUR VALUED CUSTOMERS ARE RARE, IN THE UNLIKELY EVENT OF A DISPUTE, WE HAVE ESTABLISHED THIS ARBITRATION AGREEMENT. PLEASE READ THIS AGREEMENT CAREFULLY. YOU ACCEPT THE TERMS OF THIS AGREEMENT BY RETAINING THE PRODUCT (S) SHIPPED IN CONNECTION WITH THIS AGREEMENT (THE “PRODUCTS “) FOR MORE THAN THIRTY (30) DAYS AFTER RECEIPT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MAY RETURN THE PRODUCT TO COMPANY WITHIN THIRTY (30) DAYS OF RECEIPT FOR A FULL REFUND. THIS ARBITRATION AGREEMENT (“AGREEMENT”) AFFECTS YOUR LEGAL RIGHTS AND REMEDIES BY PROVIDING THAT DISPUTES BETWEEN YOU AND THE MANUFACTURER, DISTRIBUTOR AND/OR SELLER OF THIS PRODUCT (COLLECTIVELY, “COMPANY”), MUST BE RESOLVED THROUGH BINDING ARBITRATION AND NOT IN COURT. IT ALSO PROVIDES THAT ANY DISPUTE CANNOT BE RESOLVED IN A CLASS ACTION OR OTHER PROCEEDING WHERE YOU REPRESENT OTHER PERSONS OR OTHER PERSONS REPRESENT YOU, AND THAT NO CLASS OR REPRESENTATIVE ARBITRATIONS ARE PERMITTED. PLEASE CAREFULLY READ ALL TERMS IN THIS AGREEMENT.
1. RESOLUTION OF CLAIMS OR DISPUTES
Any claim or dispute between you and Cortex Nutrition L.L.C. “Company” (or any of Company’s subsidiaries or affiliates) arising out of or relating in any way to the Product or this Agreement shall be resolved through final, binding arbitration. This arbitration obligation is reciprocally binding on both you and the Company and applies regardless of whether the claim or dispute involves a tort, fraud, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory. Both you and Company specifically acknowledge and agree that you waive your right to bring a lawsuit based on such claims or disputes and to have such lawsuit resolved by a judge or jury.
2. LIMITATION OF LEGAL REMEDIES
All arbitrations under this Agreement shall be conducted on an individual (and not a class-wide) basis, and an arbitrator shall have no authority to award class-wide relief. You acknowledge and agree that this Agreement specifically prohibits you and the Company from commencing arbitration proceedings as a representative of others or joining in any arbitration proceedings brought by any other person. The parties agree that no class or representative actions of any type are permitted.
3. ARBITRATION PROCEDURES
a. Before instituting an arbitration, if you have any dispute, we strongly encourage you to contact the Company to try to resolve the matter by calling 800-379-7957, although you are not required to do so. b. The arbitration of any claim or dispute under this Agreement shall be conducted in accordance with the expedited procedures set forth in the JAMS Comprehensive Arbitration Rules and Procedures as those Rules exist on the date you receive the Product, including Rules 16.1 and 16.2 of those Rules. These rules and procedures are available by calling JAMS or by visiting its web site at www.jamsadr.com. The arbitration of any claim or dispute under this Agreement shall be conducted by an arbitrator who has at least five years of experience conducting arbitrations. c. The arbitration of any claim or dispute under this Agreement shall be conducted in the State of Wyoming or the location in which you received this Agreement. For claims of $10,000 or less, you may choose whether the arbitration proceeds in person, by telephone, or based only on submissions. d. The Company shall pay costs for the arbitration of claims, including any JAMS Case Management Fee and all professional fees for the arbitrator’s services. The Company shall pay the fees and costs of its own counsel, experts and witnesses and shall not be able to recoup them from you even if you do not prevail in the arbitration. Unless otherwise provided by law, you acknowledge and agree that you shall pay the fees and costs of your own counsel, experts and witnesses.
4. CHOICE OF LAW
The arbitration provisions of this Agreement and any arbitration conducted pursuant to the terms of this Agreement shall be governed by the Federal Arbitration Act (9 U.S.C. Secs. 1-16). In this respect, the parties acknowledge that this Agreement involves a transaction conducted in interstate commerce. Otherwise, this Agreement and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of Wyoming, exclusive of conflict or choice of law rules.
If any provision of this Agreement is declared or found to be unlawful, unenforceable or void, such provision will be ineffective only to the extent that it is found unlawful, unenforceable or void, and the remainder of the provision and all other provisions shall remain fully enforceable.